Global Maintenance Support

Team, Technology & Tools

By leveraging the PTC Maintenance Support Plan, your entire organization has the essential Team, Technology & Tools to reach its full potential and ensure maximum ROI from your PTC software investment.

Team

Get fast answers to your technical and software usage questions.

The PTC Technical Support team keeps your users running at top efficiency, with 24-hour access to the industry's most knowledgeable CAD and PLM software experts. They're global, they're experienced, and they speak your language. Plus, they work with one global database for faster access to your answers. So whether your company is multi-national or a one-man band, you get the level of service you need at the speed you want it.

Certified Technical Support Call Centers - Peace of Mind.

You can expect a predictable and repeatable experience because PTC Technical Support is ISO 9001:2000 certified worldwide. Our 200+ expert engineers know how to help you find the answers you need, whether its technical problems or software usage.

Standard Escalation Procedures - You Are Always in Control.

Unlike other support providers, PTC lets you decide how critical your issue is to your company. Our standardized process allows you to request extra support whenever you think it's necessary. Once your issue is escalated, a Tech Support manager stays with your issue until you're 100% satisfied with the resolution.

Remote Desktop Diagnostics - Faster, More Direct Solutions.

With PTC's remote diagnostic tools, your application issues are diagnosed and fixed faster than using any other form of support communication.

Technology

Benefit from continuous ROI and productivity gains.

PTC Maintenance Support customers receive all updates of our most current technology - automatically! If you're using our newest software tools, you're maximizing your software investment and continuously accelerating your team's performance.

PTC's top-rated PLM and CAD tools can significantly speed your product development, as today's tools are easier and more robust than ever. In fact, in an independent study by tool.,Inc., engineers using Pro/ENGINEER Wildfire were able to complete tasks 40% faster than the previous release.

Top Quality Software Releases - Boost Performance!

Because of PTC's CMMI quality certified software development process, you have the confidence of using better software updates that help your team work smarter and faster. That means you can expect even greater productivity with each of our releases, updates and ongoing fixes. Quality software - that's PTC's top priority!

Discounted Software Package Upgrades - Save Money!

Active Maintenance Support customers enjoy deep discounts on new PTC software package upgrades - savings that go directly to your bottom line. Maintenance Support customers also enjoy access to online parts catalogs and free software tools. Now that's not part of your average maintenance plan!

Tools

Work online for maximum efficiency.

With the frantic pace of your business, you need support tools that keep you on the fast track. PTC's exclusive self-service web tools help you stay productive because you can troubleshoot design issues, locate current documentation, track your support requests, and manage your PTC software assets - all online, around the clock.

Online Tech Support - Self-Guided & Pro-Active.

With our comprehensive set of Web tools, you can log, track, and report your support calls whenever you need to. Need to access our 25,000+ document database? It's easy! Use the natural language search tool to choose any category you like: technical notes, suggested techniques, help documents, and more. You can even ask the 'smart' database to email you when new documents are added covering topics of your choice.

"Tips & Techniques" Webcasts - Sharpen Your Skills.

When you're looking to move to the next level in proficiency, your first stop is our live/interactive Tips & Techniques Web classes. Easy to digest - classes are online, so you never have to leave your office or desk. We offer weekly, live sessions and a library of many "how to" videos.