Pro/ENGINEER Support Center

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Bulletins
Technical Support Staffing for Memorial Day 13-May-2008
Important Performance Tuning Information For Server and CAD Administrators 21-Apr-2008
Important Notice for Users of Workgroup Manager for Pro/ENGINEER Wildfire 21-Apr-2008
New PTC Technical Support Email Subscription Service 09-Apr-2008
New Phone Navigation for PTC Technical Support in North America 07-Apr-2008

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Pro/ENGINEER

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Pro/ENGINEER Resource Center
Central location for all issues related to Pro/ENGINEER - alerts, news & events, white papers, tools & tutorials and more.
Pro/ENGINEER Forums
Collaborate with other Pro/ENGINEER users and product experts to solve your issues.
Free Downloads
Download free tools and plug-ins for PTC products.
PTC Training
Boost your productivity and learn from the experts at PTC University.
Demos, Tools and Tutorials
View Demos, How-to Videos, Tutorials and Expert Advice for PTC Solutions developed by the product experts to help you become more productive.

Licensing

Configure New Software
Configure your Sales Order Number to hardware to receive codes for your new software.
Reconfigure Software Licenses
Move Service Contract Numbers (SCN) to different machines, consolidate licenses to single server from triad or break triad into single server.
Retrieve Existing License Packs
Retrieve existing license packs by SCN, CPU_ID (Host ID) or Install Site (Site ID). Note: If you need license codes for Pro/ENGINEER Wildfire 3.0 and have not yet received your Pro/ENGINEER Wildfire 3.0 software, please request a Software Update.
Business Asset Summary Web Tool
Review and track information regarding purchases, installations, maintenance status, and configurations. (Or learn more and see a demo)
Request Detailed License Reports
Get all licensing information at a given site or sites. Use pivot tables to manage data.
Asset Tags
Group and manage licenses using Asset Tags. Assign names to specific licenses, or groups of licenses for easier tracking. Once Asset Tags have been mapped to licenses they can be tracked using the Business Asset Summary Web Tool, or by requesting a detailed license report.
Simplify Licenses
Simplify your pre-Pro/ENGINEER Wildfire licenses. TIP: Generating a customer detail report before proceeding will enable you to compare your licensing configuration before and after your consolidation to License Simplification. Read the Frequently Asked Questions about License Simplification. Products Available
Legal Agreements and Resources
Regional reference documents for understanding the PTC license agreements that appear during the installation process of PTC products.
Update Contact Information
Create, update, or de-activate contact information; merge duplicate contacts.
Update Address Information
Change existing or create new address information by hardware unit.
Update Hardware Information
Update existing contacts and addresses, update language preferences and platform information.
Licensing FAQ
View Frequently Asked Questions about Licensing issues.

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